Recorded Webinars

Human Resources Webinar Series:
Components of an Effective Performance Management Program

Rewarding and Motivating Performance

Matt Bowler, Ph.D.

Matt Bowler, Ph.D.

Dr. Matt Bowler

This webinar will provide managers with the tools to get their employees to want to give their best effort at work. We will explore ways to find out what motivates each employee and how to translate that into employee rewards.

Performance Appraisal

Dr. Ken Eastman

Dr. Ken Eastman

Dr. Ken Eastman

Managers routinely report that performance appraisals are among their least favorite activities—employees often report that they are not too fond of them either! In this session we will discuss how we can make our appraisals more accurate and relevant. We will also discuss how to more effectively review appraisal results with employees.

Performance Management

Ken Eastman, Ph.D.

Dr. Ken Eastman

Dr. Ken Eastman

Employee performance is too important to leave to a once-a-year discussion. In this session we will discuss what leaders can do to more effectively manage the performance of their employees. We will discuss the importance of setting clear performance standards and communicating expectations and evaluations with employees.


Employee Development

Succession Planning: Transferring Knowledge and Skills to the Younger Generation

Dr. Bryan Edwards

Dr. Bryan Edwards

Dr. Bryan Edwards
Experienced employees leaving the workforce take with them years of knowledge so that a concern for many organizations is the transfer of company knowledge and values to their successors. In this session we will discuss how to develop an effective succession plan to fill the knowledge gap left by turnover and prepare for the future.


Recruitment – 2 Sessions

Selection Assessments: Choosing the Right Person

Bryan Edwards, Ph.D.

Dr. Bryan Edwards

Dr. Bryan Edwards
Selecting strong talent to meet the needs of organizations is crucial for building and maintaining a competitive advantage. In this session we will discuss best practices in selection with a particular emphasis on honesty and integrity testing.

Legal Aspects of the Hiring Process

Griffin Pivateau, J.D.

Griffin Pivateau, J.D.

Griffin Pivateau, J.D.
Every business depends on selecting the best possible employees. Unfortunately, an employer cannot rely solely on business concerns in making hiring decisions. Instead, the employer must remember that the law guides the employer’s conduct at each stage of the hiring process. In this session, we review the legal aspects of employee selection, identify the pitfalls, and discuss proper (and improper) techniques.


Demystifying Business Analytics

Evidence-Based Decision Making

Presented by the Department of Management Science and Information Systems and the Center for Executive and Professional Development, Spears School of Business, Oklahoma State University.

Dr. Dursun Delen

Dr. Dursun Delen

Dr. Dursun Delen is the William S. Spears Chair in Business Administration in the department of Management Science and Information Systems and is an internationally known expert in business analytics. Dr. Delen worked in the industry for over 10 years developing and delivering business analytics solutions to companies and federal agencies. He provides consulting services to businesses in assessing their information systems needs and developing state-of-the-art business analytics capabilities.

He also has co-authored four books on business analytics, data mining, text mining and decision support systems. Dr. Delen received his Ph.D. in Industrial Engineering and Management from Oklahoma State University.

Real-World Knowledge Discovery with Data Mining

Today’s businesses are under immense pressure to make the most out of their assets. Data is perhaps the most important asset for any organization. Data mining is the process of extracting useful knowledge from data in order to improve managerial decision making. Increasingly more capable hardware and software offerings are available for organizations to use data mining in supporting business decisions.

Benefits/Outcomes:

  • Understand the definition and motivation for data mining via real world examples
  • Learn the step-by-step process of conducting data mining projects
  • Become familiar with popular data mining methods and tools

Understanding Text and Web Mining

More than 80% of data is in some type of unstructured, often textual, form. Text mining is the process of deriving novel information from a collection of textual data. One difficulty is that databases are designed for computer programs to process automatically, whereas text is written for people to read and understand. In this session you will learn processes applicable to text mining projects.

Benefits/Outcomes:

  • Understand the difference between data mining and text mining
  • Learn the step-by-step process of conducting text mining projects
  • Become familiar with popular text mining tools using practical examples

Prescriptive Analytics with Optimization and Simulation

Prescriptive analytics is at the top of the analytics hierarchy. It promotes finding optimal solutions to complex business problems. Prescriptive analytics uses data and models to better understand business situations and prescribes the best course of action for the best business outcome.

Benefits/Outcomes:

  • Understand the need for and the nature of prescriptive analytics
  • Learn how to formulate and solve optimization type business problems
  • Learn how to develop and analyze simulation models for complex business problems

Storytelling: A Powerful Communication Tool

Dr. Lee Manzer

Dr. Lee Manzer

Dr. Lee Manzer

This webinar focuses on storytelling as a method to improve employee performance – using purposeful narrative to achieve a practical outcome with an individual, a community, or an organization.


3 Practical Ways to Enhance Customer Service

Dr. Lee Manzer

Dr. Lee Manzer

Dr. Lee Manzer

Enhance your awareness of the principles and techniques of establishing and maintaining good customer service through credibility, motivation and communication.


Leading Through Relationships

Dr. Ken Eastman

Dr. Ken Eastman

Dr. Ken Eastman

Leading peers, employees, even bosses depends more on relationships than on authority. People tend to react negatively to orders even if they agree with such directions. Political skills are an essential component of building effective relationships with others. Unfortunately, many working Americans have a negative view of office politics. I believe that such characterizations of organizational politics are unfortunate and counterproductive. In this session, we will discuss the misperceptions surrounding office politics and the techniques that will enhance your ability to influence the hearts and minds of others.


Leading Through Informal Social Networks

Dr. Matt Bowler

Dr. Matt Bowler

Dr. Matt Bowler

It has been said that companies succeed in spite of organizational charts, not because of them. In this session participants will learn the value of assessing the informal social networks within and between departments in the company that actually facilitate company success. The various types of informal social networks will be discussed including communication, trust, influence, advice, and even rudeness networks. Finally, participants will learn the value of social capital and how to properly harness that value.


Leading With Fairness

Dr. Rebecca Greenbaum

Dr. Rebecca Greenbaum

Dr. Rebecca Greenbaum

When employees perceive that they are being treated unfairly by leaders, they are likely to respond in ways that are unfavorable for the leader and organization. Studies have shown that employees respond to leader unfairness by reducing job satisfaction, intending to leave the organization, reducing job performance, and engaging in counterproductive work behaviors. Although it makes intuitive sense that employees will respond unfavorably to leader unfairness, leaders may not be aware of when they are behaving unfairly. The “Leading with Fairness” Webinar reviews four types of fairness that are important to employees: (1) outcome fairness, (2) process fairness, (3) interpersonal fairness, and (4) informational fairness. Additionally, the Webinar discusses why employees care about each form of (un) fairness. The Webinar concludes by providing leaders with recommendations on leading with fairness and also points out that employees tend to respond unfavorably when they observe their leaders treating third-parties unfairly; thus, it is in a leader’s best interest to monitor the level of fairness he or she exhibits to all constituents.


Leading Through Trust

Dr. Mark Gavin

Dr. Mark Gavin

Dr. Mark Gavin

Relationships are at the heart of every organization, and perhaps none is more central than that between a leader and follower. First and foremost, trust lies at the heart of a healthy, effective relationship. In this webinar, we will examine what trust means in an organizational context and why it matters to the leader, the follower and the organization. After establishing its importance and necessity, we will spend time considering practical steps that can be taken to build others’ trust in you.


Leading Generations at Work

Dr. Ken Eastman

Dr. Ken Eastman

Dr. Ken Eastman

Much has been written about the need for us to appreciate the benefits that a more diverse workforce can bring to organizations. One often over looked aspect of diversity is “generational” diversity. While there are individual differences within each generation, we can more effectively interact with others, if we have a greater appreciation for their generation’s life experiences. In this session, we will examine the characteristics of each generation and how each generation “sees the world” and how these views affect their behaviors.