Your Business Processes & Project Management

Improving Your Business Processes & Project Management

April 23–24, 2014 | 9 a.m.–4 p.m. daily


Every business must constantly improve their processes to be successful. This seminar covers the basics of Business Process Improvement including: terminology, identifying and selecting projects, planning, management and execution, analysis and measurement. This session includes practical exercises and examples that can apply to any type of business, large or small. Participants may enroll in the first day of Improving your Business Processes or both days which includes the Project Management session.

The seminar’s objective is to provide participants with the basic tools to improve their businesses in meaningful ways. The result is lower costs, fewer errors, more efficient use of resources, better customer service and more engaged employees from applying these concepts to their business processes.

Participants will be able to develop and successfully execute Business Process Improvement projects. You will learn basic project management and process mapping, including techniques and tools. You will also learn how to measure the results of work and how to monitor and adjust new processes. This seminar is presented by the OSU Department of Management and the Center for Executive and Professional Development.

The one-day process improvement seminar paired with the one-day project management and practical application seminar is a powerful combination to take back to your organization and apply this information to your workplace.


Attendees will be better able to:

  1. Understand your business processes and how they affect organizational performance
  2. Identify areas to improve in your organization
  3. Organize and plan a process improvement project
  4. Use process mapping tools and techniques
  5. Analyze and improve your current-state processes
  6. Test and apply changes


Participants who are…

  • Project Leaders
  • Directors
  • Managers
  • Supervisors


Marc Tower

Marc Tower

Marc Tower, is an adjunct instructor for the Department of Management in the Spears School of Business at Oklahoma State University. He graduated from OSU with an M.S. in Electronic Engineering Technology and an MBA from the Spears School of Business.

From being a scout pilot for the US Army to spending the last nine years helping companies operate more effectively, Marc has always worked toward operating efficiently and effectively. Having worked in the military, engineering, commercial software, construction and financial services, he has a broad experience background that helps show others how to apply Business Process Improvement principles to any situation.

For the last nine years Marc has been a consultant and president of First Ascent Consulting, LLC. For the last two years, he has consulted for firms ranging in size from very small to more than 10,000 employees.



  1. Process Improvement Introduction

    1. Why process improvement is important
    2. Defining a process
  2. Where to Start?

    1. How to select a project
    2. Goals, scope and management
  3. Basic concepts

    1. Time
    2. Value
    3. Inertia
  4. Diagramming processes

    1. Tools
    2. Exercises
    3. Teams
  5. Measuring Outcomes

    1. What to measure
    2. How to measure
  6. Analysis and Application
  7. Applying Changes
  8. Measure and Adjust
  9. Closing discussion


  1. Project Management for Process Improvement Projects

    1. Project Structure
    2. Communication, communication, communication
  2. Advanced Diagramming Options and Timelines

    1. Available tools-comparison
    2. Data collection techniques
    3. Time studies-when and why
  3. Practical Application – Attendee projects or more complex exercises

    1. Individual or teams, structuring and beginning project for your organization


  • $395–Enrollment for day one, Process Improvement, April 23, 2014.
  • $695–Enrollment for day one and day two, Project Management & Practical Applications, April 24, 2014.

For multiple enrollments of 3 or more, registration is $585 for days one and two, per person.
Registration includes continental breakfast and break refreshments.


Center for Executive and Professional Development | Spears School of Business | Oklahoma State University
Phone: 405-744-5208 | Toll Free: 1-866-678-3933 | E-mail:

On-site program – This program can also be offered on-site at your organization. If you have a group of individuals or team who you believe this program would benefit, please contact Ms. Courtney Garrison at 405-744-5208 or the OSU Center for Executive and Professional Development at 1-866-678-3933.