Ethics for Financial Professionals
Ethical decisions can be hard ones to make. Sometimes all choices seem bad. Sometimes a bad decision is made. Explore methods for resolving ethical dilemmas through interactive case studies. You will consider financial decision-making pitfalls, examine obstacles to carrying out ethical decisions and clarify appropriate routes for dealing with these dilemmas.

Proactive Fraud Detection
Fraud costs U.S. businesses hundreds of billions of dollars each year. Prevent fraud from damaging your organization by understanding the nature of the crime, its symptoms, who commits it and how it's carried out. Program content includes extensive ethics discussion. A basic knowledge of financial reporting concepts is needed.

Crucial Communication in the Workplace
A bad conversation can make all the difference in your day, your job or even your career - or someone else's. Turn the tables in your favor by communicating clearly in key encounters. You will learn how to disagree without offending, convey positively what you feel, praise and probe effectively, and criticize without confrontation.

Perfecting Your Business Presentation Skills
Good presentation skills are vital in communicating your point and selling your organization's product, service or idea. Learn to prepare, organize and deliver effectively while reducing fear and building rapport. You will develop a successful personal style and discover how well-designed visual aids can increase listener interest, comprehension and retention.

Powerful Business Writing
Accuracy and attention to detail in writing increases your organization's credibility - or lowers it. Improve your ability to communicate effectively through business documents. You will become reacquainted with writing essentials, apply techniques to enhance your writing abilities and learn pointers for augmenting readability.

Productive Power of Quality Communication
A better understanding of organizational communication and the communication process enhances our effectiveness in working with colleagues and customers. Improve organizational performance and face-to-face communication skills through learning about communication styles, strategies, obstacles and behaviors.

CUSTOMER SERVICE:

FISH! Philosophy
An interesting and FUN workplace where employees feel cared about is a more productive workplace. Find out how the FISH! Philosophy can help your organization be just that. You will learn how to practically view organizational culture, create a stimulating environment, help shape attitudes and identify reasons for change.

Quality Customer Service: Creating Customer Focus Through Employee Motivation
Organizations everywhere are facing the quality challenge as intensifying global competition transforms management practice. Enhance awareness of good customer relations principles and techniques, differentiate with quality and gain a competitive edge - all through employee motivation and accountability. You will identify barriers to good customer relations and learn techniques for reconciling and preventing difficult situations.

EXECUTIVE AND LEADERSHIP DEVELOPMENT:

Developing Your Emotional Intelligence
Central to excellent work performance is Emotional Intelligence, the capacity to motivate oneself, recognize people's feelings and manage emotions. Executives and professionals will see how others view their handling of situations and relating to people - then create personal plans to improve. Such knowledge will help maximize performance in your organization.

From Boomers to Millennials: Leading Generations at Work
Ever wondered how new hires could be so impatient or how your boss could never have heard of "IM-ing"? The answer largely lies here: For the first time, four generations are converging in the workplace. Examine how the different life experiences of Traditionals, Baby Boomers, Generation X and Millennials create challenges in communicating and collaborating. You will also consider ways to bridge the generational divide.

Succession Planning: Developing the Next Generation of Leaders
Any organization's success hinges on leadership - including planning and acting to constantly encourage leadership. Understand the importance of selecting and nurturing talent so you will be ready if top performers leave or retire. You will learn to develop and manage succession plans rather than relying on chance for leadership development.

MANAGEMENT AND LEADERSHIP DEVELOPMENT:

Building Successful Project Management Teams
A project is a unique, temporary undertaking. Project management involves managing people and resources to accomplish project goals. You will examine the Project Management Book of Knowledge and learn what project management is, when it is used, what the processes are and how to develop a successful project team.

Creating and Developing High Performance Teams
High performance teams don't just happen. They are carefully built and well managed through a not-always-smooth process. Discuss productive team development, obstacles for teams, when to use teams and how to implement them for success. You will see the importance of culture, intense socialization and highly involved leadership.

DiSCover Your Leadership Strengths
Personality aside, individuals have their own styles of responding and adapting to work settings and other people. The best leaders understand why and how people act the way they do. Use the DiSC model to gain this crucial knowledge. You will discern how to lead successfully by appropriately handling individual behaviors.

Enhancing Employee Motivation Through Coaching
With empowering employees comes a need to focus on coaching more than on controlling and directing. Coaching is the day-to-day, hands-on process of helping employees recognize opportunities to improve their performance. Explore how you can augment your skills in deal­ing with employees and create an environment in which employees seek continuous improvement.

Ethics: Managing for an Ethical Workplace
Today's challenging times mandate a heightened awareness of ethical problems in business. Build management skills proven to foster an ethical workplace. You will look at causes of unethical behavior and start developing specific management practices to reduce or eliminate problems. The setting is 100 percent practical - no preaching or moralizing.

Good to Great: What's a Leader to Do?
Leadership constitutes legends and a legion of popular books. With so much talk, it can be difficult to know what works. Too often leaders try quick fixes that lack longevity. You will explore the "Good to Great" principles and consider tangible suggestions for taking your organization to greatness.

Influence Skills: Authority Is Out, Influence Is In
Productivity is directly affected by your ability to persuade others and get your point across. Increase your ability to communicate effectively during discussions, informal negotiations and all personal interactions.

Managing Business Relationships and Careers
Politics is a normal part of organizational life that can be a positive force for change. The objective is the key. Discover what political tactics are available to your organization. You will learn to manage impressions, maximize networking effectiveness, imitate others' successful activities, and make simple interactions with employees, customers and colleagues more useful.

Managing Difficult People in Difficult Situations: "Working with You Is Killing Me"
We all deal with people we consider difficult to get along with, whether subordinates, supervisors, customers, friends or family. Consider differing personalities and start developing the skills needed to effectively manage challenging people and situations.

Myers-Briggs Leadership Seminar
Today's organizations demand competent leaders and innovative leadership styles. Managers and professionals must know their personal style and how people respond to them. You will complete a questionnaire prior to the seminar, and the Myers-Briggs Type Indicator, an internationally recognized personality inventory, will provide information about your leadership style.

Myers-Briggs Step II: Going Deeper into Your Personality
Effective leaders understand themselves and others extremely well. Step II of the Myers-Briggs Type Indicator helps leaders get to that point. Sharpen your self-awareness, interpersonal skills and leadership abilities. You will examine the facets of each Myers-Briggs preference pair in depth to get a more detailed assessment of your personality.

Resolving Team Issues
Leaders must possess the skills to deal with issues and disputes within their teams. Learn the appropriate resolution process and identify the skills necessary to become a more effective leader, manager and supervisor.

Shifting Gears: From Managing to Leading
Many managers would agree that increased leadership activity sounds great - and that they don't have time for it. Find out how to break the cycle and shift many managerial responsibilities to employees, leaving more time to lead. You will learn how to handle common workplace expectations, perspectives on power and reactions to change.

Strengthening Employee Performance
Motivated workers are better performing workers. The effective leader knows how to motivate followers with quantitative and qualitative rewards. Learn how to reward people efficiently and help employees motivate themselves. You will discuss rewards and recognition, as well as several approaches to motivation.

Supervisory Program: Leadership, Mentoring and Coaching for Outstanding Performance
Excellent people skills are indispensable for employees making the transition to first-line management. Program content and leadership will help these employees and their managers better understand their own management beliefs as well as how they can enhance their management skills.

Create and Manage Customer Value for Business Success
Price alone will not attract customers always. Paramount to successful selling today is providing value to customers by offering more than price and product. Managers and front-line employees must create value and deliver it effectively. Find out how to create value and a pride in your brand that leads customers to return the favor.

PROFESSIONAL EMPLOYEE DEVELOPMENT:

Developing Effective Attitudes in the Workplace
Effective attitudes breed happier, more productive employees and thus significantly contribute to an organization's success. Discuss how attitudes are formed, organized and changed, as well as how they affect self-image. You will grow in understanding how attitudes are affecting employees and shaping the work environment.

Managing Organizational Stress Levels: Achieving Optimal Performance
Executive, managers and all employees can work more efficiently by actively managing the level of stress at their organizations. Organizations are more successful when stress remains at an acceptable level. Whether the stress is self-imposed, caused by others or caused by job pressure, individuals who can manage it tend to be healthier and more productive.

Professional Branding: Position Yourself for Success
Business people are constantly selling themselves and their organizations. Become more successful by building your own personal brand image, not through shameless self-promotion but by managing how others perceive you. People will make judgments about you; so if you don't control your image, other people will.

Reviving Organizations Through Innovative Middle Management
New times have created new roles and opportunities for middle managers as organizations have moved from centralization to emphasizing innovation and responsiveness. See how to influence upper-management decisions, champion ideas, implement strategies and add value. You will explore how leveraging your knowledge, skills and social connections can help renew your organization's core capabilities.

Strengthening Your Network: Enhancing Professional Relationships
The key to a properly structured professional network lies in the types of relational ties that we have and can develop.  This seminar will demonstrate the importance of relationships in building one's career, emphasize the benefits of a properly structured professional network and examine how to develop the right types of relationships with the right kinds of people.

The Game Is Played Away from the Ball
Too often managers and employees allocate energy to the purported singularly critical employee-manager moment - when the ball is in their hands. You will see that the real game for organizational success is played when the ball is not in your hands. Remember to take care of the little things.

The Entrepreneur in the Organization: Keys to Creative and Critical Thinking
Your value and ability to prosper and reach your goals - and the prosperity of your organization - come from your ability to make good decisions and judgments, solve problems and maintain profitable relationships. You will consider your thought processes and the vital role thinking plays in developing these skills.

Time Care: Getting Control of Your Time and Your Life
Professionals today must balance the demands of both work and personal life. Take time to focus on planning and prioritizing your life goals and learn to attain short-term objectives to achieve these goals.

Thank you for your interest in the Center for Executive and Professional Development's Custom Programs. For additional information, please contact Julie Weathers This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or 1.866.678.3933.