Course Listings / On-Site Topics

Prices for Custom Programs are dependent upon several factors including the length of the program, the subject matter, and the amount of customization you request. Dates and times for the seminars are determined according to your needs and instructor availability.


 

Accounting/Finance

This seminar helps participants who need a background in accounting rules as specified below. Financial interests, variable interest entities, joint ventures, partnerships are addressed with relationships which require consolidation. Types of businesses such as acquisitions and mergers are addressed as well. Consolidation methods and theories and accounting for investments and stocks are covered. At the conclusion of the seminar, variable interest entities are covered. This seminar is sponsored by the School of Accounting and the Center for Executive and Professional Development and qualifies for 1.6 CPE credits. [Back to Top]

This two-hour seminar uses interactive case studies to explore methods for resolving ethical dilemmas. The session covers obstacles to making and carrying out ethical decisions, identifies pitfalls in ethical decision-making, and includes questions that can help clarify appropriate routes for dealing with these dilemmas. This seminar is sponsored by the School of Accounting and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.2 Continuing Education Units (CEUs) and 2 hours of Continuing Professional Education (CPE) credit, including 2 hours of behavioral ethics, upon completion of this seminar. [Back to Top]

Technical professionals are expected to make financially based decisions, often without a formal financial background or training on best practices in capital investment analysis. This in-depth and practical three day course will demystify finance and cover best practices in financial analysis. By the conclusion of the course, you will be able to communicate easily in financial terms, to comprehend and interpret financial information, understand the importance of cash flow, match your capital budgets to realistic targets, and accurately analyze capital investments. Most importantly, you will learn best practices in all of these areas.
 
This dynamic and resourceful training will benefit your organization by giving you greater knowledge on best practices to make better decisions in finance, help your organization reach new heights and improve firm value. This seminar is sponsored by the Department of Finance and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 1.8 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

“Finance for Managers” provides an overview of the skills and methods used in effective financial analysis and in the planning, budgeting, and control process. The material covered in this seminar will provide a good summary of the basic tools of financial analysis. Emphasis is placed on capital budgeting and how it is directly related to the goal of maximizing shareholder wealth. This seminar gives specific examples of how a company’s operations begin from individual decisions and are transformed into a larger integrated organization. You will gain a stronger appreciation of your role in contributing to the overall value of a company. A basic knowledge and understanding of financial analysis is beneficial. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

“Finance for Managers II” provides an overview of the skills and methods used in effective financial analysis and in the planning, budgeting, and control process. The material covered will provide a summary of the basic tools of financial analysis. The seminar addresses three central functions of financial management: capital budgeting, working capital management and financial planning. You will work through case studies and examples illustrating the central principles of financial management, thereby gaining a better understanding of your role in contributing to the overall value of the company. The two-day course is designed for a broad range of employee levels including sales personnel and line managers. Company input is crucial in selecting topics, coverage, and meaningful examples. This seminar is sponsored by the Department of Finance and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 1.2 Continuing Education Units (CEUs) in this two-day session upon completion of the seminar. [Back to Top]

Productivity in the business world is ultimately measured in numbers—dollars and cents. Individuals with administrative responsibility and those who are moving into such positions need a solid understanding of their company’s finance function to develop an effective working relationship with finance professionals. This program will assist you in developing a better understanding of the basic language of business—finance. “Finance for the Nonfinancial Manager,” which assumes no previous knowledge of accounting or finance, emphasizes open discussion of realistic case problems, designed and arranged so you can be directly involved in the analysis of the cases. This seminar is sponsored by the Department of Finance and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.4 – 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Fraud is a growing problem, costing U.S. businesses hundreds of billions of dollars each year. The purpose of this seminar is twofold: (1) to help you recognize the symptoms of common occupational fraud schemes; and (2) to help you learn to use a simple, easy-to-use tool (Microsoft Excel) to conduct proactive tests designed to detect symptoms of such schemes.
 
We will discuss how common occupational frauds are perpetrated, the profile of the typical perpetrator, and the conditions that must be present for the crimes to occur. Then you will utilize Microsoft Excel in an effort to detect fraud schemes in sample databases. This seminar is ideal for accountants, accounting management, and auditors interested in maintaining the integrity of their operations or those of the clients they serve. It includes two hours of ethics designed to meet CPA licensing requirements.
 
This seminar is sponsored by the School of Accounting and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Upon completion of this seminar participants earn 0.6 Continuing Education Units (CEUs) or 6 hours of Continuing Professional Education (CPE) credit, including 2 hours of behavioral ethics. [Back to Top]


 

Accounting/Finance for Energy

This course covers all aspects of environmental-related costs. Discussion includes contingent obligations relating to lawsuits or legal action regarding environmental pollution or remediation as well as retirement costs as wells are plugged and abandoned and producing sites are closed. The course is of benefi t to all finance and accounting professionals seeking to understand the accounting principles and issues facing the energy industry, including oil and gas producers, midstream operators, and downstream companies. [Back to Top]

Finance and accounting are two of the core management functions in all organizations. The maximization of financial resources is a key factor for success. However, in the challenging oil and gas industry, the rapid changes in geopolitics and economic conditions have brought forth many more risk factors in the competitive landscape. These factors have caused the industry to be one of the world’s most challenging and complex business environments.
 
Risk identification and financial management need to be grounded in timely, accurate forecasts and performance data. It is crucial that leaders in the oil and gas industry be equipped with wide-ranging knowledge in finance and accounting to achieve strategic planning and decision-making. This five-day course will give you expertise to assist in achieving long-term success to enhance your company’s competitive performance. The course is taught in a highly interactive manner with an emphasis on participant questions and inquiry. Dr. Simkins offers considerable flexibility in exploring some topics further than planned, while de-emphasizing other topics if the group prefers. Practical applications and mini-cases are used along with participant exercises. You will receive a copy of Energy Finance and Economics: Analysis and Valuation, Risk Management, and the Future of Energy, edited and co-authored Dr. Simkins. Participants earn 3.0 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

This course is designed to provide a broad overview of budgeting for cost control as well as capital budgeting for cash rationing. Attendees will be exposed to the latest budgeting techniques and will work through a variety of cost control and capital rationing activities. The course is beneficial to individuals who prepare budgets as well as those who analyze budget information. Participants earn 0.65 Continuing Education Units (CEUs) and 7.0 hours of Continuing Professional Education (CPE) credit upon completion of this seminar.
 
The course is beneficial to individuals who prepare budgets as well as those who analyze budget information. [Back to Top]

Valuation of oil and gas assets is a critical and challenging process. The uncertainty of production, prices, capital costs, and construction delays, among other factors, make it difficult to value projects. In this session, leading analytical skills and techniques will be discussed and illustrated using real case studies. Monte Carlo simulation also will be used to model uncertainty for key value drivers.
 
Monte Carlo simulation is a powerful tool that can help evaluate what can happen to an investment’s future cash flows and summarize the possibilities in a probability distribution. This is particularly helpful in oil and gas project analysis since the outcomes from large investment projects are often the result of the interaction of a number of interrelated factors (or value drivers) that are highly uncertain. This seminar is sponsored by the Department of Finance and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

In this course, you will learn about the energy industry and be better prepared to understand and handle decision making using leading tools and techniques. The primary focus of the course is on the oil and gas industry. You will gain a working vocabulary of industry related concepts and terminology. The course content will be based on lectures and case studies. The course will prepare you for interaction with finance professionals in the energy industry. In this course, we will analyze several case studies about actual companies operating in the energy industry. Case studies are unusual in that for some situations, there may be no fixed right or wrong answers. An answer that can be justified based on sound assumptions and factual information can be viewed as correct. A supposedly right answer that is not justified or backed up might as well be wrong. Participants earn 1.2 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Valuation of oil and gas assets is a critical and challenging process. The uncertainty of production, prices, capital costs, and construction delays, among other factors, make it difficult to value projects. In this session, leading analytical skills and techniques for valuing oil and gas assets will be discussed and illustrated using real case studies. The Monte Carlo simulation also will be used to model uncertainty for key value drivers. The Monte Carlo simulation is a powerful tool that can help evaluate what can happen to an investment’s future cash flows and summarize the possibilities in a probability distribution. This is particularly helpful in oil and gas project analysis since the outcomes from large investment projects are often the result of the interaction of a number of interrelated factors (or value drivers) that are highly uncertain. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

In this course, you will learn about the energy industry and be better prepared to understand and handle decision making using leading tools and techniques. The primary focus of the course is on the oil and gas industry. You will gain a working vocabulary of industry related concepts and terminology. The course content will be based on lectures and case studies. The course will prepare you for interaction with finance professionals in the energy industry.
 
In this course, we will analyze several case studies about actual companies operating in the energy industry. Case studies are unusual in that for some situations, there may be no fixed right or wrong answers. An answer that can be justified based on sound assumptions and factual information can be viewed as correct. A supposedly right answer that is not justified or backed up might as well be wrong. Participants earn 1.2 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

The purpose of this one-day seminar is to provide business professionals with a comprehensive introduction to the oil and gas industry with a focus on how value is added in the energy value chain. The energy value chain involves the process of linking specific functions from input to output (i.e., from upstream, midstream, through downstream) to enhance the economic value of the business throughout the value chain. As a result, attendees will gain an understanding of how each segment of the energy firm’s activities add value along the energy value chain. This will also help them better understand their own role in the value chain and how it relates to others in their company and to the industry. [Back to Top]

Technical professionals are expected to make financially based decisions, often without a formal financial background or training on best practices in capital investment analysis. This in-depth and practical three day course will demystify finance and cover best practices in financial analysis. By the conclusion of the course, you will be able to communicate easily in financial terms, to comprehend and interpret financial information, understand the importance of cash flow, match your capital budgets to realistic targets, and accurately analyze capital investments. Most importantly, you will learn best practices in all of these areas.
 
This dynamic and resourceful training will benefit your organization by giving you greater knowledge on best practices to make better decisions in finance and help your organization reach new heights and improve firm value. This seminar is sponsored by the Department of Finance and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 1.8 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

This seminar is designed to provide a broad overview of the business operations and accounting issues faced by companies in the oil and gas industry. Attendees are exposed to legal, operational and contractual issues unique to upstream operations. This information provides the basis for understanding the accounting rules and requirements necessary for external financial reporting as well as internal decision making.
 
The seminar is beneficial to accountants involved in accounting for upstream operations as well as to non-accountants who seek to use and understand accounting information. This session is offered by the OSU School of Accounting and the Center for Executive and Professional Development. The seminar is three days and participants can obtain CPE credits as well. [Back to Top]

Why is it that many employees end up filing their annual reports in a file drawer or garbage can without really looking at them? It may be they don’t really know how to get useful information from them. The text on the glossy pages is usually very readable, but it is generally not conducive to learning key information, and the numbers in the back can seem incomprehensible and overwhelming. But we know those numbers are the important part.
 
In this course, suggestions will be provided on how to spend time with an annual report and understand the information it presents. The focus of this seminar is on reading the annual and 10-K reports of an oil and gas company. You will be able to study and learn from actual reports of oil and gas companies. This seminar is sponsored by the Department of Finance and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Virtually all upstream oil and gas exploration and production operations are conducted in the form of an oil and gas joint venture. Each one of those operations has multiple parties who are responsible for funding the operations. This requires one party be identified as the operator while the others serve as non-operators. The operator has the contractual right and requirement to manage the joint property and to see that the operation has the funds necessary to continue operations. The contracts governing such operations are referred to as joint operating agreements. Each joint operating agreement includes extensive accounting requirements, including a section referred to as the accounting procedure. The terms of joint operating agreements and accounting procedures are extremely complex and have evolved over many decades. These contracts often follow certain “model forms;” however, the provisions that apply to any single joint operation are determined by the specific terms found in the contract governing those particular operations. Participants earn 16 CPE credits—two days.
 
This program provides in-depth discussion and explanation of the key provisions included in domestic onshore joint operating agreements in use in the United States, including discussion of COPAS accounting procedures. This seminar is offered in cooperation with the OSU School of Accounting and the Center for Executive and Professional Development. [Back to Top]

This course is designed for accounting and finance professionals as well as engineers seeking to better understand the analyses involved in a variety of investment decisions. The course examines the economics involved in a variety of drilling and development-related decisions as well as capital sensitivity and risk analysis. [Back to Top]

This course begins with an overview of the latest developments in accounting that affect companies in the oil and gas industry. Then the focus shifts to understanding and evaluating the financial statements issued by oil and gas producers. This discussion includes an overview of the accounting methods used by oil and gas companies and a detailed explanation of the ratios used by finance professionals and analysts in evaluating the financial performance of firms. This section includes a discussion of the inputs used by preparers in developing the data that is then used by analysts in evaluating the company. This it is relevant for both professionals who are involved in preparing the financial information as well as those who use the information in making investment and credit decisions. [Back to Top]


 

Assessments/Simulations

The program is based on a powerful business simulation that allows you to learn how to manage a company in a realistic yet entertaining way. Rather than starting in the middle of a story with a mature firm, the simulation mimics a new venture situation. Teams evaluate market opportunity based on marketing research reports, choose a business strategy, evaluate tactical options and make a series of business decisions as they take their fledgling business venture from inception through one and half years (6 quarters of decision periods) of operations. In a team, you play the simulation against one another with the assistance of a coach (instructor). At the end of each quarter, the results are quickly fed back to the teams and the next round of decision-making begins. The simulation is designed to broaden your understanding of target market selection and positioning of brands in that market, value creation in product design, cash flow planning, profitability analysis, and strategic planning and management. This simulation is presented by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business. You earn 1.8 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Nearly three hundred different company sponsored studies have demonstrated that the secret to excellent performance at work is emotional intelligence (EI). In this session, participants will learn a validated framework for emotional intelligence, and will assess their own level of EI using the Emotional Competence Inventory, a 360 degree evaluation. Through a series of exercises, participants will build a personal vision and make a plan to increase their El in order to achieve that vision and move toward excellent performance. Participants earn 0.4 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Personality aside, individuals have their own styles of responding and adapting to work settings and other people. The best leaders understand why and how people act the way they do. Use the DiSC model to gain this crucial knowledge. You will discern how to lead successfully by appropriately handling individual behaviors.
 
DiSC is a widely used self-discovery tool and model of human behavior that people use to understand why and how they and others say and do things based on their style tendencies. Once people understand these behavioral styles, they can gain new and valuable S.O.S. insights — awareness of Self, Others, and Situations they encounter. With these S.O.S. insights, leaders can determine how best to respond and adapt to specific people and situations in order to work more effectively with individuals and teams.
 
DiSC focuses on behavior and is a complement to personality assessments such as the Myers-Briggs Type Indicator. The DiSC four-quadrant model identifies four “primary emotions” and associated behavioral responses: Dominance, Influence, Steadiness, and Conscientiousness. DiSC is not a personality assessment but rather an indication of how people tend to behave in particular situations. In this program, you will learn more about your responses to your work settings and gain insight into how you can more effectively lead and work with others. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

The Myers-Briggs Type Indicator is an internationally recognized personality inventory that allows people to gain an understanding of their preferences with respect to energy source, information gathering, decision- making, and work patterns. Today’s organizations are demanding innovative leadership styles. In this session you will diagnose your strengths, weaknesses, leadership styles, follower styles, and interpersonal communication preferences.
 
The Myers-Briggs Type Indicator will be used to provide this feedback. You will complete a questionnaire prior to the seminar. Results of the questionnaire and implications for leadership development will be discussed during this seminar designed to help you understand your individual leadership styles. This seminar is presented by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Effective leaders understand themselves and others extremely well. Step II of the Myers-Briggs Type Indicator helps leaders get to that point. Sharpen your self-awareness, interpersonal skills, and leadership abilities. You will examine the facets of each Myers-Briggs preference pair in depth to get a more detailed assessment of your personality. The Myers-Briggs Type Indicator (MBTI) is one of the world’s most widely used personality assessments. It has helped many individuals better understand their own preferences, as well as how to more effectively interact with others. The MBTI Step II examines the facets of each preference pair (e.g., Extraversion-Introversion). As such it provides a more detailed assessment of people’s personalities. This program will benefit those who have taken the basic MBTI by providing more clarity on personality preferences. Those who have not taken the MBTI before will also benefit because the program covers the basics plus the facets of Step II. Anyone who wants to sharpen their self-awareness and interpersonal skills will benefit from this program. Effective leaders need to fully understand themselves and others. This program gives them the tools to enhance their leadership skills. This seminar is presented by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

vLeader is an individual on-line simulation combined with a workbook and discussions that gives participants the opportunity to experiment with different leadership and communication styles in a non-threatening and risk-free environment. The simulation includes using a workbook to introduce new ideas and techniques that the participant can use in their interactions with the characters in the simulation. The scenarios build on each other by adding more simulated characters and more complex meetings in each session which provides plenty of challenges to the participant. The simulation allows them to become more self-aware and aware of other individuals and it also gives them an opportunity to plan a strategy for their communication. Further, the simulation allows participants to reflect on how particular styles lead to different individual and group outcomes, and expand their ability to communicate and lead in multiple ways. The simulation scenarios are mixed with group discussions to share ideas about what works, what doesn’t work, and what can be transferred to the real-world work environment. Participants should have the product installed before arriving at the program.
 
The format of the program could occur in a two day session that is either back to back or the meeting days could be a week or two apart. The program could also be done in a format with six sessions of two hours each, over a six week time period. Six two hour sessions spread over several weeks could be considered to lead to the most in-depth, long term learning. This program is presented by the OSU Department of Management and the Center for Executive and Professional Development. This session is available for various CEU’s dependent on the format selected. [Back to Top]


 

Business Analytics/Project Management/Information Security

The combination of advances in technology and the explosion of data generated and collected have brought the field of Business Analytics and the concept of “Big Data” to the forefront of the popular business press. This program will explore how various analytic tools can help transform businesses and organizations through their strategic application. Participants will see how analytics can apply in all portions of an organization and will learn how to best apply the many analytic tools available, and how to prepare an organization for their on-going, effective use. [Back to Top]

The objective of this seminar is to provide participants with the basic tools to improve their businesses in meaningful ways. The result is lower costs, less errors, more efficient use of resources, better customer service and more engaged employees from applying these concepts to their business processes.
 
Every business must constantly improve their processes to be successful. This seminar covers the basics of Business Process Improvement, including: terminology, identifying and selecting projects, planning, management and execution, analysis and measurement. This session includes practical exercises and examples that can apply to any type of business, large or small.
 
Participants will be able to develop and successfully execute Business Process Improvement projects. You will learn basic project management and process mapping, including techniques and tools. You will also learn how to measure the results of work and how to monitor and adjust new processes. This seminar is presented by the OSU Department of Management and the Center for Executive and Professional Development. Participants will receive .7 CEUs for this session. [Back to Top]

We like to think that we are objective decision makers who rely on facts to make rational decisions. Research, however, indicates that actually our decisions are much more subjective and irrational than what we imagine. Most of us tend to follow “best-practices,” previous experiences, personal beliefs, etc. to make our decisions – things that may be completely irrelevant to the decision we face. Evidence-based management entails people thinking more scientifically.
 
To become better decision makers, we need to think critically, identify the best available information, and hold our subjective biases in check. In this session we will examine the “perils” of decision making and work on techniques that will allow us to make more objective and rational decisions. This seminar is offered in cooperation with the OSU Department of Management and the Center for Executive and Professional Development. This session may vary in number of hours from one to six hours depending on content provided and number of CEU’s provided accordingly. [Back to Top]

The very best defenses that every company has against malicious computer attacks are vigilant and knowledgeable employees. This program will teach employees to understand how hackers really work (which is much different than in television show). Specific, actionable counters are provided alongside discussions of various specific threats. The program also helps employees understand the differences and similarities between good computing behavior at work and at home, including relevant legal and ethical issues.
 
Participants in this program will gain easy to use, common sense tools and practices to keep themselves and their employers from many opportunistic threats. All of these benefits are directly applicable to their home and personal computing as well.
 
This seminar is offered in cooperation with the OSU Department of Management Information Systems and the Center for Executive and Professional Development Program. Participants earn .4 CEU’s and this session covers four hours of presentations with demonstration and interactive participation. [Back to Top]

Employees can be the best or the worst of any company’s computer and data security strategy. The difference comes down to education and management. Company managers need to be informed on both a higher and a deeper level than their employees. This program fulfills that need by teaching managers how to be aware of, and evaluate, threats using the language of security professionals. Specific threat categories are covered in detail along with two segments that cover a variety of actionable defense strategies.
 
Managers who take this seminar will be able to be active participants in identifying computer and data security risks and help educate their employees, thus bridging the gap between technical awareness and practical countermeasures. This seminar is offered in cooperation with the OSU Department of Management Information Systems and the Center for Executive and Professional Development. Participants earn .4 CEU’s with four hours of presentation with demonstration and interactive participation. [Back to Top]

Project management involves managing the people and resources needed to accomplish the goals of projects within the organization. A project is a unique, temporary undertaking by the organization. This seminar uses the Project Management Book of Knowledge as a base to examine the following:
 
a) What is project management?
b) When should project management be used?
c) What is the project management process?
d) How do you develop and manage a successful project team?
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]


 

Coaching /Conflict Resolving

The intensity of the global marketplace is forcing organizations to search for a structure and strategy to obtain a competitive advantage. Numerous management philosophies have risen in an attempt to assist organizations in being on the cutting edge. In analyzing these philosophies, it is evident that each is striving to return to the basics of business. This seminar is designed to enhance awareness of the principles and techniques of reestablishing and maintaining a focus on relationships—external and internal—as a customer competitive edge. Topics include the identification of the forces driving change, the logic of a compelling reason, the specifics of relationship principles, and the mechanisms and motivations needed in the implementation of relationship bonding. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.4 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Coaching is the day-to-day, hands-on process of helping employees recognize opportunities to improve their work performance. As organizations empower employees in greater numbers, managers will need to focus more on coaching skills rather than on controlling and directing. In this session we will discuss how leaders can enhance their skills in dealing with employee problems and opportunities. We will discuss how to recognize employee problems before they become major issues and how to create an environment in which employees seek continuous improvement in whatever they do. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.4 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Is avoiding face-to-face accountability keeping you from getting the results you need? Whatever the issue– from poor performance or unrealistic expectations to lack of teamwork or strained relationships–it is likely that you’re experiencing the effects of a crucial confrontation that’s either avoided or managed poorly. Confrontations are about in-the-moment face-to-face accountability. Confrontations comprise the very foundations of accountability, and when they are handled poorly, they result in failed promises, missed expectations, lack of accountability, and bad behavior.
 
Learn how to effectively manage confrontation and make rapid and substantial improvements in individual, team, and organizational results. This seminar teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. We all know someone who has violated expectations, broken promises, or performed poorly. Indeed, most organizational failures, team disasters, and family discord are the natural result of chronic problems people have either failed to confront or confronted poorly. Most people do not like confrontation because it is seen as unpleasant, scary, or threatening. This seminar will teach you to approach confrontations in a different and hopefully more encouraging way. You will learn to hold someone accountable face-to-face by making a clear and direct connection between action and consequences. By so doing you will be more confident in such situations and motivated to obtain better results and outcomes.
 
Built upon years of managerial research, this seminar in crucial confrontations directly addresses gaps between expectations and performance with a model that ensures individual and team effectiveness. Learn to hold people accountable, master face-to-face performance discussions, motivate without using power, enable without taking over, and move to action. It will make you a more effective leader and thereby improve the bottom line of your business. It will also improve the quality of your life, of your relationships, and of your organization. By the end of the seminar, business owners, executives, and managers will be able to:
• Hold anyone accountable – no matter the person’s power, position, or temperament.
• Master performance discussions – get positive results and maintain good relations along the way.
• Motivate without using power – clearly and concisely explain specific, natural consequences and permanently resolve problems.
• Enable without taking over – creatively help others avoid excuses, stay on track, and resolve performance barriers.
• Move to action – agree on a plan, follow up and engage in good reporting practices, and manage new expectations. [Back to Top]

We all deal with people we consider difficult to get along with. These people include direct reports, supervisors, clients, customers, vendors, friends, and even family. You will learn the practical skills needed to help you effectively manage challenging people and situations. This seminar is presented by the Department of Economics and Legal Studies and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

The effective leader knows how to motivate followers with quantitative and qualitative rewards. Although when thinking of rewards we often only think of monetary compensation, recognition can be a very effective motivational tool. In this session, we will discuss rewards and several approaches to motivation including goal setting, reinforcement theory, and equity. We will examine the situations in which each of these approaches is most effective. Participants also will learn how to reward people efficiently and to help employees motivate themselves. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

The focus of this seminar is on helping managers apply a variety of conflict resolution skills to the everyday situations they face in their work. From the exercises presented, you will be exposed to a spectrum of dispute resolution options including fact-finding, arbitration, mediation, and collaborative problem solving. You will have the opportunity to practice these skills and assess the benefits and costs associated with these conflict resolution techniques in order to determine which technique you find most effective. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

How do you feel after a long day at work? Invigorated? Drained? Are your employees working to their potential or do they feel they are just working to kill time? Unfortunately, our culture is obsessed with weaknesses and we tend to emphasize the negatives when it comes to our and other’s performance. As such, we do not spend enough energy focusing on what we do well. Based on the work of Marcus Buckingham, in this session we will discuss how to work from our strengths, rather than our weaknesses. We will also discuss how we can use positive influence to lift the performance of others. [Back to Top]


 

Communication

Everyone knows that business is all about personal relationships – but how much effort does the typical professional expend developing this vital skill set? In this program, we will dissect human relationships and study their component parts. Topics include: the importance of trust & respect, first impressions, networking, selling yourself, the science of likeability, dealing with irrational people, interpersonal needs, and the role of emotional connections in decision making. A deep understanding of these factors, combined with selfreflection, will help participants to strengthen and build profitable relationships. This program is grounded in research and offers a heavy dose of examples and stories to illustrate the points and connect them with the participants. In addition, engaging and interactive exercises are utilized to reinforce the content and offer practical business applications of the concepts. [Back to Top]

Everyone has experienced ‘painful’ interactions and communications with colleagues. Unfortunately, these interactions are not uncommon. Therefore, many of us simply accept them as part of work and move on settling for ‘peace and pay’. However, if you could turn around such an interaction in a mutually respectful and benefitting manner, wouldn’t you? That is the revolutionary method that is critical to successfully navigating a crucial conversation. Built upon years of managerial research, this instruction on crucial conversations can help you discover where you are stuck, create safe patterns of interactions among colleagues (and other important persons in your life), and move forward to get the most out of your work life (and home life!).
 
This seminar will advise business owners, executives, and managers how to communicate more effectively when emotions are involved, the stakes are high, and opinions vary. By better communicating you will become a more effective leader and thereby positively impact the bottom line of your business. You also will gain knowledge regarding your style under stress. Typically, most individuals move towards verbal silence or towards verbal aggression when faced with a crucial interaction at work. By identifying your style under stress, you can better tackle methods to increasing your skill in successfully navigating crucial interactions. The take-away will be an eight-step process that you can implement to sharpen your skills.
 
This seminar is presented by the Department of Management and the Center for Executive and Professional Development the Spears School of Business. Participants earn 0.7 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Whether you find yourself in front of a large group, your colleagues at a conference table, or a one-on-one business lunch, this program will help you win over your audience and get your point across. The focus of this program is on developing your presentation skills and learning how to present your ideas with conviction, confidence, and poise— and without fear. The effectiveness of this program flows from three unique empowering concepts: 1) you will learn to be yourself and develop your own style; 2) you will learn to avoid the many pitfalls that derail most presenters; and 3) you will develop the skills necessary to plan a dynamic and persuasive presentation. Most importantly, you will gain presentation skills by making an actual presentation.
 
Day 1 is a three-hour program. Day 2 is optional, and participants will give presentations which will be filmed. Constructive feedback will occur on Day 2 with the presenting participants and the instructor. Participants will be involved in giving feedback on each other’s presentations.
 
This seminar is sponsored by the Department of Economics and Legal Studies in Business and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. CEU’s will be given according to the number of hours of instruction. [Back to Top]

Some of those grammar and punctuation rules you learned in school have changed! Where do I put my punctuation marks? Am I using this word correctly? Are there two spaces after a period in a sentence or only one? These questions and more will be answered in this seminar. Kim presents a fresh look at new rules and revisits some of the old ones that you may have forgotten. She focuses on presenting you with simple methods of understanding and remembering rules for complicated topics, such as when to use who and whom. Kim will also discuss the importance of correctness and professionalism in your business writing and will guide you through proofreading strategies for improved business communication. [Back to Top]

This seminar will teach you such skills as organization, consistency, and punctuation to achieve clarity and accuracy in your writing. It will help you to reacquaint yourself with some of the essential rules of writing as well as provide you with some new pointers that will improve the overall readability of your business documents. Remember that accuracy and attention to detail in your writing could reflect on you and/or the company for which you work and may also determine what people will read and what they will not. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Good presentation skills play an important role in any successful career and are important at every career stage from entry-level positions to upper management. In this seminar, you will first learn about the primary features of presenting such as preparation, organization, audience rapport, and delivery as well as reducing fear of speaking in front of others. Then we will move to a discussion of proper use and design of visual aids with a focus on the basics of creating multimedia presentations using PowerPoint slides. The use of such visual technology will assist you in creating presentations that your listeners will not only find interesting but will understand and remember. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Productive Power of Quality Communications will help you improve face-to-face communication skills and improve overall organizational performance. This seminar is designed for individuals who want to increase and enhance their effectiveness and ability to work with people through a better understanding of organizational communication and the communication process. You can improve your communication skills, interpersonal relationships, and self-image by utilizing the ideas presented in this seminar. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Email is rapidly becoming the dominant form of business communication, and as business professionals, you will need to learn proper email etiquette to keep pace with this change. This seminar will present the advantages of using email in the work environment and how to write these messages to maximize effectiveness and efficiency. You also will learn some common pitfalls of email use that can quickly turn your writing efforts into wasted time. You will find that email can simplify your communication at work when you use the proper techniques and follow a few basic guidelines. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

This course is about selling yourself, because you are constantly selling yourself and your organization. Great products and ideas don’t sell themselves—they need marketing. And so does every businessperson. This course is not about shameless self-promotion—it’s about managing how you are perceived by others. People will make judgments about you; so if you don’t control your image, other people will. In this workshop we look at you as the product and we work on your personal marketing strategy by developing your own personal brand.
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

The key to a properly structured professional network lies in the types of relational ties that we have and can develop. This seminar will demonstrate the importance of relationships in building your career, emphasize the benefits of a properly structured professional network, and examine how to develop the right types of relationships with the right kinds of people.
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Business professionals who are able to prepare effective business documents not only write well but make a good first impression, which leads to a better professional image. This seminar will teach you the skills and techniques of communicating information clearly, concisely and conscientiously. In addition to good writing, you will also learn persuasive, effective writing techniques that will create an impact through your selection of words and style. You will quickly discover that proper words can make a pivotal difference in the way your message is received. The seminar also will show characteristics necessary to achieve your writing goals in particular types of business documents. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]


 

Customer Service

Selling based primarily on price is not an effective way to build and secure long-term customers. On the contrary, the concept of creating value for your customers, and actively managing this value, is central to successful selling today. This seminar will increase your understanding of (1) how sales representatives and customer service personnel create customer value, (2) how managers create and manage customer value, and (3) how managers can determine and manage the value that customers give back to the organization.
 
Frontline employees and managers will not only learn how to create value but will also refine skills necessary to effectively deliver value. All employees with customer contact and all managers interested in customer relationship management should attend this seminar. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Is your business product- or service-oriented? No matter which, your business success (profit) relies on your ability to service your customers and meet their needs. The field of customer relations is one of the fastest growing disciplines. Whether you relate to customers face to face, by phone, or electronically, the relationship you build with your customers is critical to your mission.
 
This session will focus on improving your customer relations and measuring the outcomes as they relate to profitability. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Organizations everywhere are facing the “quality” challenge as global competition intensifies and forces a transformation of traditional management practice. Adaptation is occurring from coast-to-coast as professionals focus on gaining the competitive advantage. Along with this adaptation comes a renewed interest in long-term customer satisfaction, a movement toward restructuring an environment which mandates a teamwork approach, and an increasing accountability of every employee.
 
Quality is the key to differentiation for organizations today. Although it is hard to define, most agree that it must be expressed in customer terms. Level of service is only as good as its success in meeting customer needs and expectations. This seminar is designed to enhance awareness of the principles and techniques of establishing and maintaining good customer relations. Topics will focus on the identification of both organizational and customer barriers to good public relations, causes of these barriers, and techniques for reconciling difficult situations and preventing their recurrence. This seminar is sponsored by the Department of Marketing and Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]


 

Environmental and Hazardous Materials

This seminar is developed for environmental, health & safety managers, and first responders who are non-chemists in the compliance of strict hazardous waste storage, handling, and disposal of hazardous and non-hazardous wastes. Through this seminar, non-chemist professionals will be re-acquainted with basic chemistry practices, which will enhance hazardous waste disposal decisions and compliance solutions at the facility. This program addresses both spill response, handling, and waste disposal issues.
 
Participants will receive chemical knowledge that will assist them in decision-making at their workplace. The seminar is designed to address environmental chemistry in the workplace for non-chemists. Therefore, no prior chemistry knowledge is required to attend this course.
 
This 8 hour seminar (8 CM’s) provides a basic understanding of environmental chemistry. It is a must for individuals working or planning to work in any environmental field. This program also assists the environmental professional in understanding calculations used in the Clean Air Act, RCRA, CERCLA, and DOT regulations. [Back to Top]

This professional development seminar is designed to introduce or review the fundamentals of environmental legislation for professionals with industrial safety, environmental compliance and risk management obligations. This program will guide management personnel through the basics of common regulatory compliance issues, risk identification, and hazard reduction.
 
The aim of this 4 hour (4 CM’s) seminar is to introduce attendees to the federal environmental and safety regulation, their definitions, and the scope of legal responsibilities. The program places each federal law together, like a puzzle, in a logical and easy to understand order. [Back to Top]

This seminar is designed to educate management and supervisory personnel as to the liability and corporate exposure(s) associated with disposal of hazardous wastes according to EPA 40 CFR, Parts 260-279, (RCRA) rules and regulations. Attendees will become familiar with RCRA’s regulations and policies of both hazardous and non- hazardous waste, such as the generation, identification, tracking, and proper disposal the waste.
 
This 8 hour seminar (8CM’s) will assist generators of waste with the biggest source of problems under RCRA: identifying hazardous wastes and determining how they are regulated. Additionally, the attendees will receive a comprehensive introduction to RCRA concepts; utilizing a structured approach for identifying hazardous wastes in order to avoid costly mistakes.
 
* This seminar meets the latest RCRA training regulations found in 40 CFR 265.16 (b) (c) [Back to Top]

This professional development seminar is designed to introduce or review the fundamentals of environmental liability for business leaders. The objective of this session is to demonstrate and explain simple techniques and procedures that will greatly reduce liability of an organization.
 
The true benefit of this one to four hour session (1-4 CM’s) is to assist managers, chief executive officers, chief financial officers, and others in organizational leadership in reducing their environmental health and safety legal liability. The aim of this seminar is to demonstrate and explain simple techniques and procedures that will greatly reduce an organization’s liability. [Back to Top]


 

Innovation

Both organizations and individuals profit from the ability to create value. High-value individuals have the ability to solve problems, make good decisions, and to create profitable ideas. This program focuses on the vital role that mindset and thinking play in the development of these skills. For the purpose of this program, critical thinking refers to thinking that is disciplined, objective, purpose driven, and goal directed. With a practical emphasis, the definition is further defined to “using your brain to create value for you and your organization.” The program also includes an application for fighting bureaucracy and unleashing your creative and innovative spirit. This program is not intended for everyone. Participants will be encouraged to challenge the status quo and question conventional wisdom. In doing so, they will question core beliefs and world views and entertain the notion that we may never “have it all figured out.” In short, the goal is to help participants become conscious of their thought processes and to give them tools and ideas to improve the way they think. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Innovation can be driven. It can be driven by leaders that are engaged and passionate. Based upon the latest research in management, this 3-hour program will describe what leaders can do to foster creativity and innovation. Innovation is the successful implementation of creativity and the program will focus more so on innovation. [Back to Top]

The purpose of innovation and competitive advantage in government is to provide participant and understanding of how governments can be more innovative in providing service to the people and how they can create actionable programs for creating a competitive advantage for their industries competing in the world market. Efficient and effective service delivery and creating innovative industries are the focus of this symposium. Projects are expected to facilitate improved business environments and promote community attraction with their plan for efficiency, collaboration, or shared services. Communities will be able to save money and provide more effective services to their constituents with assistance from this program. [Back to Top]

Many practitioners and academics are claiming that innovation has reached its max. The innovations of the 20th Century, they claim, were so dramatic, so revolutionary, that the 21st Century cannot possibly produce the same impactful innovations. This seminar is designed to offer an alternative perspective. Innovation is not Dead On Arrival (DOA); innovation is alive and well. The 21st Century approach involves collective insights, which is a direct contrast to the individual inventors of the 20th Century. [Back to Top]

At its most basic level, creativity has been discussed two different ways. First, creativity represents the generation of unique, novel and original ideas and second, to a lesser degree, creativity provides solutions to a firm’s most pressing problems and challenges. This seminar is designed to focus on the first point via an engaging, insightful, and even entertainment approach. [Back to Top]


 

Leadership

This program focuses on ethics awareness and addresses two principal issues: 1) How do I really know whether I am ethical? and 2) How can I build management skills that have been proven to foster an ethical workplace? In addition to heightening awareness of ethical problems in business, we look at the main causes of unethical behavior and develop specific management practices to reduce or eliminate problems. This program relies on cases and discussions to help achieve the objectives and reinforce the concepts.
 
This program was developed in conjunction with a Fortune 500 company to which Professor Urich has presented it corporate-wide to more than 3,000 employees. It has been embraced by corporations that wish to continue their high ethical standards during the challenging times ahead. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.2 or 0.3 Continuing Education Units (CEUs) depending on the length of the seminar. [Back to Top]

Leadership: The stuff of legends and a legion of popular books. With so much being written on the topic, it is hard for us to know what works and what doesn’t. One common complaint readers have of such literature is that these books always make leadership sound so easy and simple. Unfortunately, people interested in leading others find that the task is much more complex than it appears to be. We are partly to blame, as we often go from book to book looking for the quick solution to our problems.
 
Author Jim Collins offers a different perspective on leading organizations, one that does not focus on quick fixes or on simple remedies. In his book, Good to Great, Collins relates the findings of his research and offers tangible suggestions for leaders who want to take their organizations to greatness. In this session, we will explore the Good to Great principles and how you can begin to move your organizations from good to great. After all, being great does not take much more effort than being good, and who doesn’t want to make their organization great? This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

So often we think of leadership as happening in grandiose statements made behind podiums. However, leadership is something that happens more in small groups and one-on-one interactions. Leadership is more effective when the leader asks thoughtfully-crafted, strategically-positioned and well-timed questions. Questions engage people, show that you value people, get people to develop their own creative solutions, and create a learning environment. However, most don’t know the value or technique of leading through the use of questions.
 
In this program participants will learn to engage followers by learning about and practicing the art of leading using questions. This seminar is offered in cooperation with the OSU Department of Management and the Center for Executive and Professional Development Program length may vary from a short program to a oneday, six hour program. [Back to Top]

The purpose of this seminar is to familiarize you with the problems and promises of restructuring the organization. This restructuring includes downsizing, rightsizing, and reengineering. We will discuss how any type of restructuring, whether positive or negative, leads to individual outcomes. This course also will provide you with guidelines on how an organization can plan, implement, and evaluate restructuring processes to benefit both the organization and the individual employee. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.4 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

This highly interactive and engaging seminar explores the challenges of managing employees who are geographically dispersed. Typically, geographically dispersed employees do not go through the four stages of group development (Forming, Storming, Norming, and Performing) that are critical for high performance. Consequently, dispersed employees are often characterized by lower levels of engagement, commitment, and loyalty. In the absence of co-location, other managerial interventions become critical. This seminar underscores the importance of goal specificity, immediate feedback, virtual interactions, 360 evaluations, communications, and contingent rewards to virtual management.
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

When employees perceive that they are being treated unfairly by leaders, they are likely to respond in ways that are unfavorable for the leader and organization. Studies have shown that employees respond to leader unfairness by reducing job satisfaction, intending to leave the organization, reducing job performance, and engaging in counterproductive work behaviors. Although it makes intuitive sense that employees will respond unfavorably to leader unfairness, leaders may not be aware of when they are behaving unfairly.
 
The “Leading with Fairness” presentation reviews four types of fairness that are important to employees: (1) outcome fairness; (2) process fairness; (3) interpersonal fairness; and (4) informational fairness. Additionally, the presentation discusses why employees care about each form of (un)fairness. The presentation concludes by providing leaders with recommendations on leading with fairness and also points out that employees tend to respond unfavorably when they observe their leaders treating third-parties unfairly; thus, it is in a leader’s best interest to monitor the level of fairness he or she exhibits to all constituents. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Executives, managers, and individual employees frequently use the term “leadership” in the business world, yet few can accurately define leadership and its role in employee motivation and performance. Leadership is a characteristic that is highly sought after by many organizations, and rightfully so. Consequently, organizations tend to be more concerned with finding a good fit between potential candidates and the company as a whole. Groundbreaking research conducted within the Spears School of Business suggests that in addition to person-organization fit, employers and leaders should also try to accurately match what drives organizational leaders with what drives employees. This is a critical connection that is often overlooked or taken for granted.
 
“Motivation to Lead, Motivation to Follow” will advise business owners, executives, and managers how to connect their motivation to lead with their employee’s motivation to follow in order to get the most effective performance from leaders, the groups they manage, and individual employees within their respective groups. This seminar is presented by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Many experts are calling for the greater use of leadership skills in organizations. The problem is that while these skills sound great, do managers really have the time to perform them? Managers have to deal with many immediate problems and issues and this leaves them with little time to lead. One big reason that managers have no time for leadership is that they spend time directing and controlling employees. This program is designed to help managers “break the cycle” by providing them with tools needed to become leaders. The key is for managers to shift most of their management responsibilities to their employees, thus leaving them more time to lead. Contrary to what some people believe, empowerment enhances a manager’s power by shifting the source of the power from command and control to leadership. This seminar is designed to help employees move more into self-leadership. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]


 

Management

This framework is based upon ‘High Involvement Leadership’. HIL focuses on communication, participation, and empowerment. It does so by examining four attributes of the work place: (a) power; (b) information; (c) rewards; and (d) knowledge. [Back to Top]

We’ve completed diversity training and cultural sensitivity workshops. What now? How can we take our organization to the next level? Cultural Competency is about living our lives (professional and personal) as a cultural ally; an advocate for creating teams and organizations that truly value diversity and act accordingly. This is a highly interactive workshop. Come ready to share, listen, and learn. [Back to Top]

The impact of attitudes on any work environment can be significant. Among the topics discussed in this seminar are how attitudes are formed, how they are organized, how they are changed, and how they affect one’s self-image. By having a better understanding of attitudes, you can become happier and more productive in the workplace. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Cementing diversity as a core value equips organizations with the tools necessary to fully acknowledge, understand, accommodate, and respect the unique contributions that individuals provide to the overall value of the environment, regardless of their role within the organization. This seminar presents a practical approach to understanding the importance of supporting and advancing the value of diversity within an organization. You will develop an effective and useful understanding of the broader context and application of diversity to your organization. You will learn to cultivate and strengthen the skills necessary to lead and motivate employees to value diversity throughout your organization. You will learn how to effectively enhance your organization’s commitment to diversity. Best practices for developing and implementing successful and effective strategic diversity plans will also be addressed. There is a business case for diversity, and you will be exposed to some of the legal requirements organizations encounter related to diversity. Recruiting and maintaining a more diverse workforce is important as well as its social and economic impact on an organization.
 
You will learn the value of diversity for your organization, particularly as it relates to employee satisfaction and engagement. You will also learn the business case for diversity and how it financially impacts their organization. [Back to Top]

FISH! is designed to help organizations create a more interesting, playful, and productive workplace. FISH! helps to bring the concept of organizational culture to a practical level. It can be used to assist in the recruitment and retention of employees by stimulating attitude changes and employee accountability. Besides, it’s just FUN! This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Traditional views of intelligence, such as those measured by standardized tests, focus on answering the question “How smart are you?” In contrast, the multiple intelligence view popularized by Harvard University’s Howard Gardner poses the question differently: “How are you smart?” The shift in thinking is based on the basic premise that everyone has unique abilities but those abilities might not be captured by classic assessment tools used in schools and in the workplace. This seminar is designed to explore traditional views of measuring intellectual abilities as well as discussing each of the eight intelligences defined by Gardner. It also offers you an opportunity to assess how you are smart within the multiple intelligences context and maximize your abilities, particularly in persuasive communication. This seminar is offered by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.4 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Ever wonder how new hires could be so impatient or how your boss could never have heard of “IM-ing”? The answer largely lies here: For the first time, four generations are converging in the workplace. Examine how the different life experiences of Traditionals, Baby Boomers, Generation X, and Millennials create challenges in communicating and collaborating. You will also consider ways to bridge the generational divide. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.1 – 0.6 Continuing Education Units (CEUs) depending upon the length of the seminar. [Back to Top]

This seminar has a unique approach, utilizing basketball terminology, to motivate and remind employees and managers about the importance of “taking care of the little things.” Too often employees and managers stress and allocate their energy to what is perceived as the singular critical “employee-manager” moment (the ball is in their hands), when in reality the salient factors for the organizational success are occurring before/after that moment, i.e., the real game is when the ball is not in their hands. This approach allows employees, of all levels, to create their own value for the firm. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Effectiveness and efficiency in the workplace have become necessary attributes of employees in most organizations. How can you become more effective and efficient? This presentation will assist you in setting goals and in achieving them for your own benefit and for the benefit of the organization. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Entitlement is a severe threat to productivity and individual initiative. Instead, focusing on accountability in your organization will increase productivity. This session investigates how such cultures are specifically created within organizations, how to recognize such creation variables, and what may be done to stem the growth of entitlement. Participants earn 0.3 Continuing Education Units (CEU’s) upon completion of this seminar. [Back to Top]

This seminar is designed to debunk the myths surrounding organizational politics. Many people view politics as a negative, even unethical practice—something “good” people avoid. Politics, however, is a normal part of organizational life and can be a positive force for change. We will discuss different political tactics available to you and what you can do to enhance your political skills. We will also discuss how you can more effectively interact with your boss. Remember: politics is in the eye of the beholder. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Individuals can perform work more efficiently by actively managing the level of stress at their organizations. Whether the stress is self-imposed, caused by others, or caused by job pressure, this seminar can help manage stress at an acceptable level.
 
You will learn how to understand organizational stress and its effect on health and productivity. This knowledge will enable you to develop an action plan for creating a health-promoting environment to motivate yourself and others in the organization. By attending this seminar, you will learn to perform more efficiently and contribute to the success of your organization. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Profitable relationships are the key to any successful enterprise. This program will help you develop the skills necessary to establish and maintain a productive working relationship with both outside clients and individuals within your organization. This program focuses on the science and practice of persuasive communication skills as it applies to your need to “get your point across” or “get things done” while maintaining positive relationships. This course relies on lecture, discussion and exercises for practical application of the concepts.
 
Getting people to say “yes” is the backbone of any influence opportunity. This program brings influence research to the real world and introduces a system for planning and executing influence opportunities. The approach focuses on four key factors that increase the likelihood of building consensus in your position. Consideration of these factors before any opportunity arises to influence others allows you to: (1) learn to break the barriers that often block your message; (2) craft a clearer message that will lead others to respond in a positive manner; (3) reach agreements on your terms; (4) develop the skills necessary to be an effective and well-received messenger; and (5) learn to avoid conflicts and confrontations.
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

There has never been a society that did not use the telling of stories to establish its culture. Within organizations, storytelling is also a valuable technique to create and maintain “culture” while motivating employees. Additionally stories are used to resolve conflict and to generate customer “evangelists.”
 
How do corporate “stories” impact culture and therefore the employee? How do stories motivate the individual employee? Can corporate stories be “captured” and directed? Can managers improve their ability to relate ideas through stories? These and other interesting concepts of storytelling are the focus of this seminar. This seminar is sponsored by the Department of Marketing and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEU’s) upon completion of this seminar. [Back to Top]

Stress permeates every aspect of our lives, personal and professional. Stress costs businesses and individuals money, time and energy. This workshop will help participants determine what causes stress in their lives and help them identify viable means of dealing or coping with stress. Dr. Mac McCrory has over 30 years of experience in studying and teaching stress management. He is the co-author of Extend Your Lifespan and the author of Fight the Good Fight. Both books deal with stress in our everyday lives. He is the retired Spence Professor and Director of the Seretean Wellness Center at Oklahoma State University. He is a former jet pilot who has survived 3 airplane crashes. He has conducted over 500 workshops and spoken at over 200 major conferences.
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 or 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Organizational success is highly dependent on the quality of talent employed by the organization. While some organizations carefully recruit and select employees, many do not. In addition, many organizations do not have plans for nurturing the talent they possess. Most organizations hope that employees will learn important leadership skills through the “school of hard knocks,” and they have no systemized program for leadership development. What would your organization do if a vital leader or performer left for another job? What would happen if the leader was incapacitated and unable to work? Would you be able to replace their skills? Do you know what your future leaders should be learning today?
 
This program is designed to provide you information on succession planning and management (SPM). We will discuss the fundamentals of SPM and provide you a framework which your organization can use to enhance leadership development. Effective succession planning and management is a comprehensive approach to talent identification and enrichment. After attending this program, you should be better equipped to develop your organization’s next generation of leaders. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 – 0.6 Continuing Education Units (CEUs) depending on the program length upon completion of this seminar. [Back to Top]

This session is designed to help employees make the transition to first-line management. At this level, people skills are very important and this session will help participants better understand their own beliefs as well as how they can enhance their management skills. Dr. Matt Bowler will cover “Changing Roles” on the first day; Dr. Raj Basu will present “Mentoring,” “Enhancing Employee Performance,” and “Coaching and Employee Enhancement” on the second day. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 1.2 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

In today’s world, professionals must balance the demands of both work and personal life. This seminar focuses on proper planning, decision-making, and goal setting to prioritize your life goals and learning to attain short-term objectives to achieve these goals. This seminar is sponsored by the Department of Economics and Legal Studies in Business and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Better negotiations lead to higher profits. Human interaction and persuasion are among the most important skills affecting your success in business today. These skills are particularly vital during formal and informal negotiations. This seminar will help you improve and sharpen the skills to help facilitate more successful negotiations. You will develop the ability to improve your negotiation strategy and execution based on an understanding of persuasion, critical thinking, and effective planning. Participants will also learn to identify factors that significantly impact negotiation outcomes through a series of discussions and group exercises.
 
This seminar combines research and actual case studies to facilitate significant and permanent improvements in your negotiation skills. [Back to Top]

The cost of health care is spiraling out of control. Health (sickness) insurance costs companies and individuals millions every year. Providing quality wellness programs for employees is a proven strategy for curbing rising health care costs.
 
Dr. Mac McCrory has over 30 years of experience in workforce wellness and was co-founder and Spence Professor at the Seretean Wellness Center, the first of its kind in the nation. He will help you organization find new, effective methods for improving the health and performance of your team. [Back to Top]

Working smarter means being more productive with greater ease and less stress. In this session, participants will learn how to manage their energy effectively for peak performance, develop mindfulness instead of operating on automatic pilot, and be able to work in a more emotionally-intelligent fashion. There is a difference between healthy stress and negative stress, and the session will focus on how participants can build healthy stress into their day and prevent the negative stress. After attending Working Smarter, participants will be able to take control of their thoughts, minimize energy-zappers like worrying, and know techniques to help improve their focus. This seminar is .3 CEU’s and sponsored by the Department of Management and the OSU Center for Executive and Professional Development. [Back to Top]


 

Strategy

In today’s hypercompetitive marketplace, firms have moved away from the traditional goals of centralization and control and moved toward an emphasis on innovation and customer responsiveness. New developments in the business community (i.e., offshoring, outsourcing), suggest that this trend will be a mainstay for years to come. Though the requirements for long-term competitiveness are evolving, the role of middle managers within complex organizations has not kept pace. This seminar is designed to discuss new roles and opportunities of middle managers within complex organizations and re-cast their focus toward involvement and performance as critical participants in the strategy-making process. By doing so, middle managers will be shown how to utilize behaviors to influence upper management decisions, champion new ideas, help implement deliberate strategies, and add value to their organization. You also will explore how firms can harness new ideas from the middle of the organization to renew their core capabilities. A detailed explanation of how managers can utilize social connections and trust toward renewal will be explored. This seminar is appropriate for traditional middle managers as well as mid-level employees who have connections with both supervisors and subordinates.
 
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants who attend this seminar will earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

This seminar will help you learn how to develop and address strategic management by introducing you to external assessment, internal assessment, and vision. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

Often, individuals as well as organizations find themselves with decision-making problems—trying to solve the same problems with the same solutions. You will discover how to tap individual creativity to help redefine and refocus problems and solutions—how to become a creative problem solver. The techniques of creative problem solving will address conflict resolution, group decision-making, delegation, and leadership roles. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar.
 
The ability to identify and execute solutions to business problems differentiate high-performing creates competitive advantage. This seminar covers the basics of problems solving including: problem identification, creating possible solutions, choosing the best solution, and implementation and validation. This session includes examples and exercises that can apply to any business problem and with the Process Improvement seminar make a powerful combination for solution finding and efficient execution.
 
The seminar’s objective is to provide participants with the basic tools to address business problems with discipline and creativity, beginning with clearly identifying the problem. Correct problem identification is the first step, ensuring problem solving, not just addressing symptoms.
 
Participants will be able to identify problem symptoms and use the symptoms to determine the core problem to solve. You will learn tools and techniques to seek multiple possible solutions, using creativity and diverse sources. Using your best solutions you will then build a project to ensure your solutions are executed for long-term benefit. [Back to Top]

This seminar examines specific strategies in regard to adapting structure and human characteristics to changes and enhancing your organization’s long-term performance. You will assess your strategic IQ and identify ways to boost it. Create formal structure that readily responds to new circumstances and leverage informal structures that enable people to thrive in a constantly evolving environment. [Back to Top]

Strategic management facilitation may involve meeting with senior level executives to try to define the following. environmental scan, SWOT analysis (strengths, weaknesses, opportunities and threats), mission and values statement, setting goals and objectives and action planning. This seminar is dependent upon steps decided and may range from .3 to .6 CEU’s. [Back to Top]


 

Teams

High-performance teams don’t just happen. They are carefully built and well managed, and this is not always a smooth process. A key to strong, performance oriented, teams is building strong interpersonal relationships prior to the formation of teams. This seminar covers issues across the life span of teams, from deciding when to use them, to understanding their stages of development, to moving them toward high performance. Special attention will be given to the various challenges teams face in moving toward high performance (conflict, turning individuals into team players, motivation problems, team decision-making problems, etc.) and ways that teams can successfully navigate these obstacles. Both management and team members share responsibility for moving a team toward high- performance, and we will focus on both of these roles throughout the seminar. In addition to material delivery, we will make use of experiential exercises to demonstrate important team principles. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]

As a leader, you must possess the skills to deal with issues, disagreements, and disputes within your team. This seminar will outline the appropriate resolution process and identify the skills necessary to become a more effective leader, manager, and supervisor. This seminar is sponsored by the Department of Economics and Legal Studies in Business and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 Continuing Education Units (CEUs) upon completion of this seminar. [Back to Top]